Downtime kills profitability.

High performing shops don’t wait on service.

Our service responds fast to keep equipment in action.

Helps shops stay productive with fewer service delays

Balanshi Service & Support

At Balanshi, we are committed to supporting you at every stage—from installation and daily operation to maintenance and troubleshooting. Our global service network ensures you receive timely assistance and reliable solutions wherever you are.
Balanshi helps shops stay productive with fewer service delays; cut comebacks by making sure tools perform as they should; retain technicians with training and proactive support, and maximize ROI with long-lasting performance.

Technical Support

Our expert technical support team is available to help with installation guidance, operational questions, and troubleshooting.
Hours

Monday–Friday, 8:00 AM – 5:00 PM (GMT+8)

Email

support@balanshi.com

Phone

+86 XXXX-XXXX

FAQs

Common questions about installation, operation, maintenance, and troubleshooting.

1. How do I request service?

You can request service in different ways. Go to our contact us page and fill out a service request form on our website. You can call +86 XXXX-XXXX or email support@balanshi.com

2. What info should I include if I reach out through email?

When emailing support@balanshi.com, always include Customer Name, Address, Phone Number, and the Serial Number for the equipment being installed or repaired.

3. What services does Balanshi provide?

We offer on demand repairs, inspections on any equipments, OEM parts, install, on-site training, and remote product support.

Manuals & Downloads

Find product manuals, installation guides, software updates, and technical bulletins in our resource center.
Product Manuals Library

Access our comprehensive Product Manuals Library to download official guides and documentation for all your equipment.

Software & Firmware Updates

Download the latest Software & Firmware Updates to ensure your devices are running with optimal performance, security, and compatibility.

Quick Start Guides

Get up and running swiftly with our straightforward Quick Start Guides, designed to simplify initial setup and cover essential operations.

Contact Us

For general inquiries, partnership opportunities, or feedback:




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    • Parts & Accessories

    Genuine Balanshi replacement parts and accessories ensure optimal performance and safety.

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    • Parts Catalog
    • Accessories for NEV & General Repair

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    • Training & Resources

    We offer training programs, webinars, and digital resources to help your team operate equipment safely and efficiently.

    • Online Training Portal
    • Live Webinar Schedule
    • Safety & Best Practices Videos

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    • Warranty Information

    Balanshi equipment is built to last, backed by a comprehensive warranty.

    • 1–3 years depending on product category
    • Extended warranty options available
    • Warranty registration

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    • General Inquiries

    Talk to a balanshi representative today to find the right mix of technology and tools for your operation.

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